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FAQ

How do I know if I am ordering the right size?
Adjusting the size is very easy. Mettaband bracelets are fully adjustable and will fit most wrist sizes. Remove the bracelet from your wrist, encircle one hand firmly over the edge on one end of the bracelet and make your adjustment by bending this portion of the bracelet in the direction chosen to increase or decrease the size. Bend equally and adjust marginally until the desired fit.
Is there a minimum order value?
No, there is no minimum order value.
Can I change or cancel an order?
As long as you have not received a dispatch confirmation email, you can change your order. Please email the customer service department if you would like to change an order.
What are the shipping costs?
We offer you a choice of shipping options. All purchases are sent using Australia Post. Presently we offer FREE Standard Postage on all purchases, however, if you just can't wait for your gift to arrive, then please take the opportunity of our second offer of 50% off Express Postage, an additional A$5.50 to your order. Click here for more info.
How are your products packaged?
All of our products come in our branded packaging, Our standard packaging is elegantly presented to ensure your satisfaction on arrival.
How long will it take to process my order?
All our orders are processed within 2 business days. All items listed online are in stock and sent from Australia directly to you. Depending on the postage option you have selected at checkout will determine the length of time it takes to arrive. Our collections are certainly not “Drop Shipped”.
Is it possible to check the progress of the delivery?
As soon as the package is dispatched, you will receive a confirmation email. This email contains a code which you can use to check the shipping status with Australia Post at any time. The shipping status check does not work until after the sender’s system has been updated. If it does not work immediately, please try again at a later point in time.
I have not received my order, yet according to the delivery status it has arrived. How do I proceed?
Please contact customer service by sending us an email so that we can check your delivery information. Click here to send us an email.
How can I send back goods which I have purchased in the Mettaband Online Store?
To return goods purchased online, complete the return form contained in the package and send it back together with the goods in question. Please refer to our refund policy by clicking here.
I have received an item in the incorrect item?
We apologise for this mistake, we take great care in preparing your order. Please contact by email immediately and we will replace the item without delay, if available. Please send the item in question together with the completed return form contained in the package back to Mettaband. Click here to send us an email.
Can I purchase if I live outside of Australia?
International Orders are welcome and incur an additional cost of A$5.50 (Standard Post, please contact us for Express Shipping). Please contact us prior if you have any queries?
What methods of payment does Mettaband offer?
Mettaband provides you with the following methods of payment for your online purchase: Credit Card (Visa, MasterCard) or PayPal if you prefer.
Do you offer a secure payment system?
Yes, we sure do. Credit Card payments are processed within the Mettaband website by our payment provider. Credit card payments are 100% secure on our site. Card numbers, expiry dates, names, and other details are encrypted using the level of online security banks use, 128-bit encryption. Transactions are completed in a very secure environment. Credit card details are not displayed to / stored by Mettaband.
How can I use a promotion code?
Mettaband issues promotion codes within the scope of its marketing campaigns. These codes need to be entered on the shopping cart checkout page when you order. You can only use one code per purchase. Some codes are valid for a limited time only. If your promotion code does not work, please check whether it has already been used or has expired.We recommend that you subscribe to the Mettaband Members Club to receive monthly promotion offers.

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